Frequently Asked Questions

Pixette is an iOS and Android app that creates random slideshows from your photos and videos stored on a NAS (Network Attached Storage) device. It connects via the WebDAV protocol and is compatible with Synology, QNAP, Nextcloud, and TrueNAS.

Pixette is free to download and use. A Premium upgrade is available for $3.49 which unlocks additional features.

Pixette works on iPhones and iPads running iOS 13 or later, Android 7.0 or later, and even Apple Vision Pro. It's especially great on old iPads repurposed as digital photo frames.

You need to enable the WebDAV server on your NAS, create a dedicated user with read-only access to your photo folders, then enter your NAS URL, username, and password in Pixette. Detailed guides are available for each NAS brand in our Getting Started section.

WebDAV (Web Distributed Authoring and Versioning) is a communication protocol that allows apps to read files from a server over your local network. Most NAS devices support it and it can be enabled in a few clicks.

Pixette works with any NAS or cloud storage that supports WebDAV, including Synology, QNAP, TrueNAS, Nextcloud, and Western Digital. Check our setup guides for step-by-step instructions.

Pixette shuffles your entire picture set once, then displays them sequentially. This prevents showing the same image consecutively. You can verify your position by clicking the Info button during the slideshow.

Yes. When the NAS connection is lost, Pixette generates slideshows from locally cached files. The app attempts reconnection approximately every minute.

This is currently not possible due to WebDAV protocol limitations. The app can only read metadata when downloading individual pictures, making real-time filters impractical at this time.

Re-index whenever you add or remove files in your NAS folder. You can enable 'Automatic reindex' to handle this automatically at your preferred daily time.

Three factors can contribute: limited RAM on older devices, limited storage capacity, and uncommon picture or video formats that aren't supported on older hardware. Pixette resizes images to minimize memory usage, but very old devices may still struggle with large collections.

The cache serves three purposes: it protects older devices from memory crashes by storing resized versions, it enables smooth navigation by pre-downloading the next images, and it allows offline playback when the NAS connection drops.

Verify that URLs are entered correctly (they are case-sensitive), test your WebDAV connection from a computer first, check that your device IP isn't blocked in your NAS security settings, and try using simple credentials (letters and numbers only) for initial testing.